Delete from the app
- Open BookProof and go to the Settings tab.
- Scroll to the bottom and tap "Delete account".
- Confirm. The deletion happens immediately and cannot be undone.
Delete by email
If you no longer have the app installed, email contact@omniamus.com from the address on your account and ask us to delete it. We will verify the request and confirm once it is done, normally within 30 days.
What is deleted
Once deleted, your public booking page stops working immediately and the data cannot be recovered by us or by you.
- Your account, email address and password.
- Your business profile, booking link, services and working hours.
- Your entire booking history, including the client names, emails and phone numbers attached to those bookings.
- Your cancellation settings and the link between your account and your Stripe accounts.
What is not deleted
- Your Stripe account itself, which belongs to you — close it from Stripe if you want it gone.
- Payment and payout records Stripe keeps for its own legal and accounting obligations.
- Invoices and accounting records for your BookProof subscription, which we must retain for the period Romanian tax law requires.
- Encrypted backups, which expire automatically within a limited period.
Deleting only part of your data
You do not have to delete your whole account to remove data. Inside the app you can delete individual services at any time, and cancelled or past bookings can be removed on request.
For anything else — a specific booking, a client's contact details, or your business profile while keeping the account — email contact@omniamus.com from the address on your account and tell us what you want removed. We will confirm once it is done, normally within 30 days. Records we are legally required to keep for accounting or tax are the only exception.
Before you delete
Deleting your account does not cancel your subscription payment method by itself — cancel the subscription first from the billing portal so you are not charged for a further period. Consider also telling clients with upcoming appointments, since their confirmation links stop working the moment the account is gone.
If you booked an appointment
Clients do not have a BookProof account — your booking belongs to the business you booked with. To have your booking data erased, contact that business directly; they control it and can delete it. If you cannot reach them, email contact@omniamus.com and we will assist them in handling your request.